Help centre
Support
We aim to resolve every issue within 5 working days — payment problems usually much faster.
Common questions
My payment went through but my ticket isn't showing
Payments confirm within a few seconds. If yours hasn't after a minute, don't pay again — use the report form below with your payment reference and we'll trace it.
Where is my withdrawal?
Withdrawals are reviewed and paid to your verified bank account. If it's been more than 24 hours, report it below with your phone number.
How do I know the draw is fair?
Numbers-game draws use the DRAND public randomness beacon — verifiable by anyone, controlled by no one. Draw parameters are committed before sales close.
Can I get a refund on a ticket?
Ticket purchases are final once played into a game. Wallet top-ups that haven't been played are refundable — contact us.
How do I close my account?
Wallet page → settings → Close your account. Balances of ₦150 or more are paid to your verified bank account after PIN confirmation.
I think I have a gambling problem
Use the limits, cool-off, and self-exclusion tools in your wallet settings, and see our Responsible Gaming Policy. We act on exclusion requests within 24 hours.
Report a problem
Payment, ticket, or payout issue? File it here — it goes straight to our operations queue.
Other ways to reach us
Email: support@lottoswitch.com
Also see our Terms, Privacy Policy, and Responsible Gaming Policy.